Customer Service Representative
USA Jobs
Customer Service Representative
We are seeking a dedicated and empathetic Customer Service Representative to join our customer support team. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing exceptional service. The ideal candidate will have experience with outdoor power equipment and small engines, and be skilled in de-escalating situations while maintaining a positive and professional demeanor.
Key Responsibilities:
Answer and manage up to 35 customer calls per day in a professional and courteous manner.
Listen to customer concerns and provide appropriate solutions and alternatives within the time limits.
De-escalate customer issues with empathy and patience, ensuring a positive resolution.
Maintain a deep understanding of our product line and common issues related to outdoor power equipment and small engines.
Document all customer interactions, ensuring accurate records in our system.
Collaborate with other team members to ensure customer satisfaction and provide feedback to improve processes.
Qualifications:
High school diploma or equivalent; additional education or training in a related field is a plus.
Proven experience in a call center or custom.