Customer Service Representative

Customer Service Representative

Are you a Customer Service/Call Center professional in the Memphis, TN area seeking new opportunities? If so, Adecco Healthcare & Life Sciences is assisting one of our largest pharmaceutical clients in their search to add Customer Service Representatives to their team in Memphis, TN!

Schedule

Upon hire you will work full-time Monday-Friday, available schedules 7:30am-4pm OR 11am-7:30pm

Pay Rate

The wage for this position is between $17 and $19. Hourly wage is dependent upon experience, education, geographic location and other factors.

What You'll Be Doing

Handle inbound and outbound phone calls with professionalism and empathy.

Deliver an effortless and positive experience for callers by resolving inquiries efficiently.

Provide accurate information regarding services, refills, and shipment scheduling.

Process medication refills and coordinate shipment schedules for patients and providers.

Identify and resolve caller needs, ensuring appropriate follow-up and next steps.

Adhere to company policies and procedures.

Assist with order picking, packing, and prescription fulfillment based on operational demands.

Maintain flexibility in scheduling to meet business needs.

Qualifications

Current and active Pharmacy Technician license/registration in state of Tennessee

Minimum 1 year experience working in Pharmacy setting

Minimum 1 year experience working in a call center environment

Previous Customer Service experience

Pay Details: $17.00 to $19.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled