Customer Service Representative

Customer Service Representative

We are looking for a skilled Customer Service Representative to join our team on a contract basis in Clinton Township, Michigan. This role involves providing exceptional service and support to customers through various communication channels.

If you are IMMEDIATELY AVAILABLE TO START THIS FRIDAY 9/26/25 and excel in learning new software and computer systems quickly and providing customer support, then this could be a great opportunity for you to add new skills within an educational institution to your resume!

Responsibilities:

• Respond promptly to inbound customer inquiries via phone and email, ensuring high-quality service.
• Manage and resolve customer concerns efficiently while maintaining a detail-oriented demeanor.
• Perform accurate data entry tasks to record customer interactions and update account information.
• Handle order entry processes, ensuring accuracy and timely completion of requests.
• Collaborate with team members to meet call center performance goals.
• Utilize Microsoft Word and other tools to generate reports and manage documentation.
• Make outbound calls when necessary to follow up on customer issues or requests.
• Maintain a thorough understanding of company products and services to address customer needs effectively.
• Adhere to call center policies and procedures to ensure compliance and consistency in service delivery.

Requirements:

• Minimum of 1 year of experience in a customer service or receptionist role, answering inbound calls.
• Proficiency in answering inbound and outbound calls with professionalism.
• Strong data entry skills with attention to detail and accuracy.
• Familiarity with Microsoft Word and other office software.
• Ability to handle order entry tasks and take payments efficiently and accurately.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Commitment to providing exceptional customer service.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.