Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Binghamton, New York. In this long-term contract role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, resolving concerns, and processing orders with precision and professionalism. This position offers the opportunity to contribute to a collaborative work environment within the Real Estate & Property industry.

Responsibilities:

• Deliver prompt, courteous, and accurate assistance to customers, contractors, and team members.
• Address customer inquiries and complaints with professionalism, utilizing effective problem-solving and de-escalation techniques.
• Educate customers on product features, benefits, and terminology to enhance satisfaction and drive sales.
• Process orders, quotations, and tickets using designated software systems while ensuring accuracy.
• Provide timely updates on product availability, delivery schedules, and shipment details.
• Recommend alternative products based on specifications, cost, or availability to meet customer needs.
• Support co-workers in troubleshooting and answering unresolved questions.
• Participate in training sessions to enhance skills and cross-train colleagues on various tasks.
• Ensure compliance with company policies and legal requirements while maintaining a safe and organized work environment.
• Monitor shipment schedules to guarantee timely deliveries and expedite orders when necessary.

Requirements:

• Proven experience in customer service, demonstrating strong communication and interpersonal skills.
• Ability to handle inquiries and complaints with professionalism and patience.
• Familiarity with order processing systems and software tools.
• Strong problem-solving abilities and attention to detail.
• Capability to educate customers on product features and benefits.
• Willingness to participate in training and adapt to new responsibilities.
• Commitment to adhering to company policies and maintaining a clean and safe workspace.
• Ability to work collaboratively with team members and business partners.