Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Los Alamitos, California. In this long-term contract position, you will play a critical role in managing customer orders, ensuring smooth communication, and maintaining high levels of customer satisfaction. This is an excellent opportunity for individuals with a passion for delivering exceptional service within the electronics industry.

Responsibilities:

• Manage customer orders from initiation to final delivery, ensuring timely communication of any exceptions or issues to customers, sales teams, and management.
• Process orders within designated response deadlines, adhering to specific customer channel requirements.
• Perform routine system maintenance, resolving order exceptions, documenting them accurately, and ensuring warehouse compliance with special instructions.
• Address order-related challenges by collaborating with departments such as Credit and Sales Operations, and coordinating with shipping carriers to resolve shipment delays or errors.
• Monitor back orders and ensure timely fulfillment, including working with inventory planners and assessing alternative stock locations.
• Collaborate with the Allocation Administrator to prioritize orders and ensure accurate processing.
• Track and release back-ordered products promptly upon warehouse receipt, maintaining adherence to account schedules.
• Generate and deliver requested customer reports, such as product availability or order status, within specified timelines.
• Update and maintain detailed customer profiles, ensuring accurate account administration.
• Research and process customer credits and debits efficiently, ensuring completion within 24 hours.

Requirements:

• Proven experience in customer service and order management within a fast-paced environment.
• Proficiency in SAP and Microsoft Office applications, including Word, PowerPoint, and Excel.
• Strong skills in handling inbound and outbound calls, as well as managing order entry and fulfillment.
• Ability to collaborate effectively across departments to resolve issues and ensure timely delivery.
• Demonstrated ability to manage account administration tasks, including updating profiles and processing credits or debits.
• Excellent communication and organizational skills to provide accurate and timely updates to customers.
• Familiarity with tracking and managing inventory allocations and back orders.
• Prior experience in the electronics industry is a plus, but not required.