Customer Service Representative

Healthcare Call Center Rep

Hiring for a Healthcare Call Center Rep in Northridge, CA, preferably Spanish Speaking!

Must have at least 1 year within the medical administrative field to qualify*

Interviews start 10/6

Starting within two weeks

M-F 8am-4:30pm onsite in Northridge, CA (Relocation to West Hills starting Nov 2025)

Pay: $21/HR

Job Description

Receives incoming calls through phone queues involving multiple issues from Health Plans, Providers, and Billing offices.

Maintains or exceeds quality and productivity standards of a minimum of 65 calls per day with matching documentation.

Anticipate our customer needs: Understand the wants and needs of customers, listen for cues and identify how to respond and what level of intervention they need.

Utilizes standardized processes, tools, researching and resolves routine or complex issues relating to services provided by a provider within the medical group. This can include eligibility, provider availability and claim related issues.

Provides basic claim information and claim status regarding external claims that have been submitted.

Maintain patient confidentiality so that HIPAA compliance is observed at all times.

Process member address and phone number changes.

Ability to work independently in the resolution of telephonic issues.

Handles designated assignments and prioritize work in order to maintain workflow.

Ensures written and verbal communication with all levels of management, staff, vendors and property management or accurate and with good grammar.

Displays professionalism, warm and pleasant phone personality, emphasizing tact, empathy, good judgment and patience.

Additional duties as assigned

Skills

Patient service, Customer service, Project management, Outlook, EMR

Top Skills Details

Patient service, Customer service, Project management

Additional Skills & Qualifications

Outbound Calls, Patient Scheduling, EMR Experience

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Northridge, CA.

Application Deadline

This position is anticipated to close on Oct 10, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.