Customer Service Representative

Customer Service Representative

We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team on a long term contract basis. Based in the south metro, Minnesota area, this fully on-site role involves supporting our small and friendly customer service team by assisting clients with inquiries, product information, and order processing. This is an excellent opportunity for someone who is motivated, self-sufficient, and has strong communication skills. Responsibilities:

Respond to customer inquiries by providing detailed information about products and services.

Assist with order processing, including preparing price quotes and mailing invoices.

Manage data entry tasks in customer management systems with a high level of accuracy.

Handle returns and issue credits in a timely and meticulous manner.

Support the order fulfillment process and assist with shipping-related tasks.

Maintain organized records by filing paperwork and updating customer information.

Collaborate with the team on additional projects and tasks as business needs evolve.

Ensure all written communication is grammatically accurate and error-free.

Utilize Microsoft Office tools, particularly Outlook and Teams, to manage daily activities and communication.

Requirements:

Previous experience in customer service, call center operations, or a related role.

Strong written and verbal communication skills, with attention to detail.

Proficiency in using Microsoft Office Suite, including Outlook and Teams (Excel experience is a plus).

Ability to manage multiple tasks efficiently and work independently with minimal supervision.

High level of accuracy in data entry and record-keeping.

Strong organizational skills and the ability to prioritize tasks effectively.

A positive attitude and willingness to collaborate in a team environment.

Self-motivated with the ability to adapt to changing workloads and business demands.

If you are interested please apply with your updated resume and call Madison for additional details at 952-831-6020.