Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Durham, North Carolina. In this role, you will provide exceptional support to customers by efficiently managing high volumes of inbound calls and delivering accurate solutions. This is a long-term contract position ideal for professionals with call center experience who excel in communication and problem-solving.

Responsibilities:

Handle high volumes of inbound customer calls with professionalism and efficiency.

Provide accurate information and resolve customer inquiries in a timely manner.

Maintain detailed records of customer interactions and ensure data entry is precise.

Respond to customer emails and other correspondence with clarity and empathy.

Schedule appointments and manage customer orders using provided systems.

Utilize Microsoft Excel and Word for documentation and reporting purposes.

Support both inbound and outbound communication efforts as needed.

Collaborate with team members to ensure seamless customer service delivery.

Adhere to company policies and protocols while meeting service quality standards.

Requirements:

Minimum of one year of experience in a call center or customer service role.

Proficiency in managing inbound and outbound calls.

Strong skills in data entry and maintaining accurate records.

Familiarity with Microsoft Excel and Word.

Ability to handle email correspondence professionally and effectively.

Excellent communication and interpersonal skills.

Strong organizational abilities, including scheduling and order management.

Commitment to delivering high-quality service and resolving customer concerns.