Customer Service Representative

Customer Service Representative - On-site (AdaptHealth)

Location: Newton, IA

Schedule: Rotating 12-hour shifts (7 AM-7 PM) + mid-week shifts

Expected Start Date: March 23, 2026

Experience Level: Entry Level

About the Role

AdaptHealth is seeking a dependable and detail-oriented Customer Service Representative (CSR) to join our on-site team in Newton, Iowa. This role plays a key part in supporting patients, processing orders, and helping coordinate services across multiple healthcare systems. Candidates must be comfortable working a rotating 12-hour schedule, including every other weekend.

Key Responsibilities

Answer inbound calls and emails promptly, meeting daily service and quality goals

Document all customer interactions according to standard operating procedures

Assist with questions regarding products, services, retail locations, or service line information

Process new orders and route calls to the correct internal teams

Review required documentation for completeness and accuracy

Accurately process, verify, and submit documentation and physician orders

Complete insurance verification, including eligibility, coverage, co-insurance, and deductibles

Obtain pre-authorization from insurers when required

Navigate multiple EMR (Electronic Medical Record) systems to retrieve and enter documentation

Enter authorizations, expiration dates, and other details into patient records

Identify trends with insurance carriers and communicate them to leadership

Contact patients for missing documentation and provide alternative options to support the referral process

Top Skills Needed

Customer service

Call center operations

Customer support

Ability to multitask in a fast-paced environment

Strong communication skills

Qualifications Must Have:

1+ year of call center or high-volume customer service experience

Proficiency with Microsoft Office

Best Fit:

Experience in a healthcare role

Inbound call handling

CNA or nursing home experience

Familiarity with medical terminology

Workplace Type

100% On-site - Newton, IA

Candidates must be fully comfortable with long shifts and weekend rotations.

Job Type & Location

This is a Contract to Hire position based out of Newton, IA.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Newton,IA.

Application Deadline

This position is anticipated to close on Mar 27, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.