Customer Service Representative

Customer Service Representative

Tonawanda. Frank's Mr. Plumber. Customer Service Representative. $18 - $25/hour.

Our company is looking for an experienced Customer Service Representative to join our growing team! People often come to us looking for a job, but they stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Competitive pay $18.00 $25.00 /hr. DOE

Benefits we offer medical insurance with employer contribution, dental insurance, vision insurance, life insurance, short-term disability, and other additional supplemental insurances.

Earned Time Off

Paid Holidays

401k Plan with Company Match

On-the-job training

Casual work environment

Our Core Values

Adaptable Always go the extra mile and be willing to handle changes like a professional. Be Worth It Always do what is right for our customers. Add value to every encounter. Compassionate Lead with empathy. Understand all aspects of the situation. Do the Right Thing Offer permanent solutions to all customers, take no shortcuts. Expect Excellence Be the leader People, Plumbing, & Customer experience.

The Big Task You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Key Tasks

You will answer incoming customer phone calls and schedule jobs for plumbing crews.

Will act as a backup for dispatch.

Participate in training so that you grow and develop as a professional.

Maintain and update our customer database with complete and accurate information.

Maintain communication with dispatch and your manager.

Make follow up calls to customers, ensuring expectations have been met, and address any further questions/concerns they may have.

Other routine office duties

Preferred Qualifications

2-4 years relevant experience required. Phone based customer service or call center environment highly preferred

Plumbing or construction industry experience preferred

Service Titan experience highly preferred

If you want to be part of something bigger than just a job make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers. When you're ready, please to apply directly to this posting.

Equal Opportunity Employer