Customer Service Representative

Customer Experience Agent

We're looking for a dedicated Customer Experience Agent who thrives on building strong relationships with customers and delivering exceptional service. In this role, you'll engage directly with our clients to ensure a positive experience that encourages loyalty and repeat business.

Schedule: Monday through Friday (onsite)

Available Shifts:

8:00 AM - 5:00 PM

9:00 AM - 6:00 PM

11:00 AM - 8:00 PM

Basic Qualifications:

High school diploma or equivalent

At least 1+ year working in a Customer Service function or related skill

Customer centric and technically savvy

Ability to type 30-40wpm

Reliable transportation

Preferred Qualifications:

Restaurant supply/commercial food service experience

Professional Skills:

Superior time-management skills

Ability to multi-task and stay focused on critical objectives

A positive, can-do attitude is a must

Able to work in a fast paced, closely integrated team in which customer delight, communication, teamwork and flexibility are essential

Ability to write short correspondence

Ability to accurately spell

Ability to speak and write English in a clear, understandable manner

Ability to accurately follow detailed procedures and processes

Ability to work with a diverse group of people

Ability to work comfortably under pressure

Ability to work independently and with a group on various on-going projects simultaneously

Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)

Ability to concentrate for extended periods of time

Excellent oral and written communication skills

Ability to plan and organize time and projects efficiently

Excellent critical thinking and problem solving skills

Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other work groups

Ability to act in an ethical, honest and professional manner at all times

Desire to work independently as well as in a team environment

Maintain discretion with all company information regarding customers, pricing, products, and procedures

Physical Demands and Working Conditions:

Must be able to sit for prolonged periods of time

Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc.

Must be able to look at a computer screen for prolonged periods of time and type

Requires the ability to read written instructions, reports and other documentation

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

The employee frequently is required to talk or hear

The noise level in the work environment is usually light to moderate

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Applicants must be currently authorized to work in the United States.