Customer Service Representative

Customer Service Representative II

Join a dynamic and supportive team where your voice matters! We’re seeking an energetic and outgoing Customer Service Representative II to provide essential support to our high-performing sales team. If you're a motivated professional who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional service, we want to hear from you!

What You’ll Do:

• Accurately place purchase orders and quotes for goods and services
• Gather and verify order details from internal and external sources
• Manage inbound and outbound communication with customers and vendors
• Collaborate with sales reps and managers to resolve product or order issues
• Proactively identify process improvements and prevent recurring errors
• Provide customers and sales reps with updates on order status, quotes, lead times, and shipping info
• Act as a liaison between customers, sales, and other internal departments

What You’ll Bring:

• Experience navigating multiple software systems
• Strong independence and judgment knowing when to act and when to ask
• Excellent verbal and written communication skills, especially via email
• A proactive and positive attitude with problem-solving grit
• Ability to adapt quickly to shifting priorities
• Strong follow-through and organization skills to juggle multiple projects
• Critical thinking and attention to detail
• Relationship-building skills with customers and internal teams
• Proficiency in Microsoft Office (Excel, Outlook, Word intermediate level)

This is more than just a customer service role; it’s a career path with real potential for growth in a company that’s actively expanding. If you’re ready to take the next step, apply today!