Customer Service Representative - Medical Equipment (renton)

Patient Support Specialist

The Patient Support Specialist plays a key role in delivering high-quality care by assisting patients with the setup and use of CPAP equipment while providing essential support to a team of physicians. This position blends customer service, technical equipment setup, and administrative coordination to ensure patients receive a seamless and positive experience. The ideal candidate is detail-oriented, comfortable working in a fast-paced clinical environment, and committed to supporting both patients and medical staff with professionalism and compassion.

Key Responsibilities

• Set up CPAP machines for patients, ensuring proper function, fit, and patient understanding of usage.
• Provide ongoing support to a team of doctors, including communication, coordination, and administrative assistance.
• Deliver excellent customer service by addressing patient questions, concerns, and equipment needs.
• Manage multi-line phone systems and navigate multiple software platforms to support patient scheduling, documentation, and communication.
• Accurately enter patient and equipment data into electronic systems.
• Educate patients on home medical products and assist with product placement, availability, and pricing inquiries.
• Maintain a clean, organized, and safe work environment, including occasional lifting or carrying of equipment up to 50 lbs.
• Support daily clinic operations by assisting with patient flow, documentation, and general office tasks as needed.

Qualifications

• Required
• High School Diploma or GED
• 1+ year of customer service or customer resolution experience
• Experience using multi-line phone systems and navigating multiple software applications
• Strong verbal communication skills and comfort working on the phone
• Ability to sit, stand, and walk for extended periods
• Ability to accurately enter data and learn new software systems
• Preferred
• Medical experience, including Respiratory Therapy or Nursing experience
• Knowledge of home medical equipment, including product @types, placement, availability, and pricing
• Ability to occasionally lift and/or carry objects weighing up to 50 lbs (e.g., oxygen tanks)

Job Type & Location

This is a Contract to Hire position based out of Renton, WA.

Pay and Benefits

The pay range for this position is $22.50 - $22.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Renton,WA.

Application Deadline

This position is anticipated to close on Apr 17, 2026.