Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Wayne, New Jersey. This is a Contract to permanent position, offering the opportunity to contribute to a dynamic environment while delivering exceptional service to customers. In this role, you will play a vital part in ensuring smooth operations and client satisfaction.

Responsibilities:

Assist customers on the showroom floor by addressing inquiries and providing product information.

Plan and coordinate delivery routes to ensure efficiency and timely service.

Communicate delivery updates to customers, including estimated times and status changes.

Perform basic mathematical calculations as needed for pricing and order management.

Create detailed price sheets using Excel to support sales and operations.

Respond to inbound calls with professionalism, addressing customer questions and concerns.

Accurately process order entries and maintain organized records.

Handle both inbound and outbound calls to ensure effective communication with clients.

Requirements:

Proven experience in customer service, preferably in a call center or retail environment.

Strong proficiency in Microsoft Excel for creating and managing price sheets.

Ability to perform basic math accurately and efficiently.

Excellent verbal and written communication skills.

Skilled in managing inbound and outbound calls with professionalism.

Detail-oriented with strong organizational abilities.

Capable of handling delivery routing and logistics.

A proactive approach to problem-solving and customer satisfaction.