Customer Service Representative (csr)/dispatch

Bosch Job Opportunity

Our strategic objective is to create connected solutions, improving the quality of life worldwide.

Make Your Mark: Give your job a meaning, with solutions "Invented for Life"

Shape Tomorrow's World: The future offers many opportunities. Be the first to take advantage of them.

Find Your Place: You know how you can work best. We offer the conditions you need.

Balance Your Life: Make your job match your lifestyle. We provide you with individual support.

Walk The Talk: Where you are - our team spirit is with you.

Discover New Directions: Your way might change - we will stay by your side.

Be Yourself: Your diversity makes us special. Enrich us with your own unique personality.

Pay It Forward: We love our business and our environment. Let's save them both for future generations.

Welcome to a place where your ideas lead to something big.

Welcome to Bosch.

Job Description

Strong customer service oriented professional that is responsible for developing and maintaining excellent customer relationships with both internal and external customers. Possess flexibility within a team environment or individually with minimal supervision in a fast paced culture.

1. Position will be 2nd Shift: 1pm - 9:30pm
2. Professional etiquette dealing both face to face communication as well as via telephone and email
3. Heavy telephone and email communication to respond to customer inquiries in a timely manner and update when deviations occur
4. Daily customer order pick creation
5. Entry level material planning
6. Communication with both internal and external customers
7. Drive to seek resolution to variances by going to the source
8. Transportation scheduling for both daily and expedite services utilizing customer websites and freight forwarding websites
9. Office duties: filing, faxing, scanning
10. Maintain and abide by records retention procedures per Central Directives
11. Knowledge of what an escalation processes is and reasons
12. Ability to problem solve utilizing the 5 Why's or 8D formats
13. A team player that can effectively back up others as needed
14. Other duties as assigned

Qualifications

• High School Diploma or related discipline preferred
• 3 - 5 years of experience in a warehouse environment required
• Excellent computer skills and working familiarity with multiple software packages, preferably MS Office and SAP ERP software packages
• Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner
• Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction

Additional Information

All your information will be kept confidential according to EEO guidelines.

By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.

Equal Opportunity Employer, including disability / veterans.

Bosch is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

FIRST Robotics (For Inspiration and Recognition of Science and Technology)

AWIM (A World In Motion)

To be the first to hear about relevant news, events and job opportunities, sign up for the appropriate Bosch Insider Community (Talent Network) below.

Technical Community

Student Community