Customer Service Representative

Customer Service Representative

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

This position is responsible for all aspects of customer service; receiving and processing orders, direct communication with our customers, follow up and problem solve orders when necessary, and provide efficient and professional service to our customers.

Receive and process customer orders efficiently, ensuring accuracy and timeliness.

Respond to customer inquiries professionally, directing them appropriately when needed.

Manage incoming calls, communicate order confirmations, and update customers on order status.

Enter customer and job data into JWS and coordinate deliveries with freight carriers for optimal efficiency.

Collaborate with customers, drivers, Sales, and Plant personnel; provide after-hours support as needed, including during inclement weather.

Shift Hours: Monday - Friday 4:00 AM - 12:00 PM and rotational Saturdays 6:00 AM - 12:00 PM.

Strong communication and interpersonal skills with a customer-first mindset.

Ability to manage multiple tasks in a fast-paced environment.

Proficiency in using business systems and tools to support customer service functions.

Demonstrated problem-solving capabilities and attention to detail.

Commitment to teamwork, reliability, and continuous improvement.

Bilingual in Spanish; customer service and sales experience preferred.

Strong communication skills and professional telephone etiquette.

Proficiency in Windows-based programs, JWS, and SAP systems.

Knowledge of aggregates or construction materials helpful.

High school diploma or equivalent; college degree or additional training preferred.

This role is based in an office setting within an aggregates operation. It may require occasional visits to plant or site locations. The environment is collaborative, fast-paced, and focused on delivering exceptional service to our customers.

Ability to sit or stand for extended periods while working at a computer or desk.

Occasional walking on uneven surfaces during site visits.

May require lifting or carrying office supplies or small packages (up to 25 lbs).

Use of standard office equipment such as computers, phones, and printers.

Visual and auditory ability to respond to customer inquiries and communicate effectively.

Hourly $24/hr

401(k) retirement savings plan with an automatic company contribution as well as matching contributions

Highly competitive benefits programs, including:

Medical, Dental, and Vision along with Prescription Drug Benefits

Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)

AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance

Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

Req ID JR10012365

Minimum Pay Rate: 46,880.00

Maximum Pay Rate: 57,820.00

As part of our hiring process, we may use AI-assisted tools to support the screening and evaluation of candidate applications and interviews. These tools help streamline the initial assessment, but all decisions about candidate advancement are made by human recruiters and hiring managers. While technology supports early steps, every interview will be handled by experienced recruiters and hiring managers to provide a personal touch.