Customer Service Representative

Patient Service Specialist

Location: Saco, Maine, 04072

Job Category: Medical Secretary

Employment Type: Full-Time, Temp-to-Perm (4-month contract)

Work Environment: Onsite, 5 days per week across multiple locations

Schedule: 40 hours/week

Two days: 9:00 AM - 7:00 PM (must be flexible between Monday - Thursday)

Remaining days: 8:00 AM - 5:00 PM

Pay: $18- $22/hr, based on experience

Overview:

We are seeking a Patient Service Specialist to join our team at a Clinic. This role is essential to maintaining smooth operations across multiple service centers and ensuring patients receive timely, compassionate, and efficient care. The ideal candidate will bring strong customer service skills, professionalism, and the ability to thrive in a fast-paced healthcare environment.

Key Responsibilities:

• Greet and register patients, providing clear information about their visit and follow-up appointments
• Schedule appointments in person and over the phone
• Communicate regularly with attorney offices, insurance companies, translation services, operational leaders, and business development teams
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications
• Prepare patient intake forms and verify insurance eligibility
• Counsel patients on financial responsibilities at the time of service
• Meet quality assurance goals and adhere to payment reconciliation protocols
• Maintain a clean and safe environment
• Resolve issues through effective communication with internal and external contacts

Required Skills and Qualifications:

• Prior customer service experience in a professional setting (retail, hospitality, healthcare, or recent graduates with a 4-year degree)
• Strong interpersonal skills, especially when working with patients who may be upset or stressed
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to navigate a desktop computer and operate standard office equipment (phones, faxes, copiers)
• Fluent typing skills (minimum 40 WPM)
• Basic understanding of bookkeeping and accounts receivable principles

Preferred Skills:

• Experience in a healthcare or medical office setting not required, but preferred
• Familiarity with insurance verification and authorization processes not required, but preferred
• Any customer service experience

Employee Value Proposition:

Supportive, family-like team culture

Positive and laid-back atmosphere

Meaningful patient interactions

Opportunity to transition from temporary to permanent employment

Why This Role Matters:

This position is critical to maintaining patient flow and revenue generation across our service centers. Without dedicated support, patient scheduling and operational efficiency are compromised.

Pay and Benefits:

The pay range for this position is $17.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Saco,ME.

Application Deadline:

This position is anticipated to close on Sep 30, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services:

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.