Customer Service Representative - Remote Eligible

Customer Service Representative - Medicare Support

Location: Remote

Schedule: Requiring M-F 8am-9pm availability

Our health insurance client is seeking empathetic and patient Customer Service Representatives to support their Medicare call center during the upcoming open enrollment period. This is a vital role focused on helping Medicare members.

Key Responsibilities:

• Handle inbound calls from Medicare members, averaging 50-70 calls per day.
• Provide clear, compassionate guidance on Medicare benefits, coverage details, and enrollment questions.
• Demonstrate patience and empathy while assisting callers, ensuring a positive and respectful experience.
• Document call details accurately and follow up as needed to resolve member inquiries.
• Maintain compliance with HIPAA and other regulatory standards.

Qualifications:

• 2 years of call center experience
• Strong communication skills with a calm and professional demeanor.
• Ability to work efficiently in a fast-paced, high-volume call environment.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.

Why Join Us?

• Make a meaningful impact by helping seniors understand and access their healthcare benefits.
• Gain valuable experience in the healthcare insurance industry.
• Work with a supportive team during a critical time of year.

Pay and Benefits

The pay range for this position is $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 10, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.