Customer Service Representative

Customer Service Representative

Ellsworth Corporation, a global, industry-leading distributor of specialty chemicals and equipment and an adhesive manufacturer, currently has a Customer Service Representative opportunity for our Specialty Chemical Distribution division at Ellsworth Adhesives. The right talent would be open to working on-site in Germantown, WI. Are you passionate about contributing to a positive customer experience? Come and join our team at Ellsworth! You will drive the customer experience. Process incoming transactional customer requests with a strong sense of urgency/accountability. Independently resolve customer issues using advanced product knowledge and cross-department collaboration. Execute department support of specialized processes.

Responsibilities:

• Processes incoming requests via chat, phone, web, Customer Relationship Management System (CRM), and Electronic Data Interchange (EDI) for orders, quotes, product inquiries, expedites, & Return Material Authorizations (RMA\'s) proficiently without regular assistance.
• Works with internal teams with a high sense of accountability and urgency, such as purchasing, shipping and credit, in order to provide customer updates.
• Follows detailed contract review/customer requirements/audit guidelines on order entry.
• Executes customer sample requests and processes order updates and changes.
• Fields questions and partners with outside sales team and handles standard customer escalations, autonomously with first contact resolution when possible.
• Proactively identifies potential breakdowns in the customer experience and gets ahead of customer issues, including customer shelf-life request discrepancies.
• Other related duties assigned.

Perks & Benefits:

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more!

Qualifications:

• 3+ years of professional customer service experience.
• High School diploma or equivalency required.
• Associate\'s degree preferred.
• Demonstrated proficiency in keyboarding skills - ability to type approx. 45+ words per minute.
• Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems.
• Strong attention to detail, as well as polished communication/interpersonal skills, and strong organizational skills.
• Autonomously takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.