Customer Service Representative - Remote Eligible

Customer Service Representative

Valvoline has a rewarding opportunity as a Customer Service Representative (100% remote/work from home).

Class Start Date: 5/12/2025

Salary: Pay starting at $16.38/hour

Must be willing to work 12-9 pm, 1-10 pm, and 2-11 pm ET, including weekends; schedules are created based off the immediate needs of the business.

In our Customer Support roles, you would be responsible for:

• Delivering world-class service to customers with issues and inquiries via phone
• Quoting prices for services offered by the retail locations and their partners.
• Giving information regarding stores and services to customers
• Assessing customers needs and requirements to help drive them into our stores
• Taking back to back calls for a full 8 hour shift
• Thriving in a fast-paced, service-driven environment
• Maintaining customer relationships
• Using proprietary software programs to track calls
• Utilizing research skills to troubleshoot customer issues
• Providing proactive communication to internal and external customers
• Remote position requires stable high speed internet and ability to hard wire directly to router

We take care of the WHOLE you:

• Health insurance plans (medical, dental, vision)
• 4% company match on 401(k) if you contribute 4%
• Incentive pay*
• Personal Time Off
• Tuition reimbursement*
• Employee Discounts
• A fun work environment
• Advancement opportunities
• *Terms and conditions apply and benefits may differ depending on position.

What You'll Need to Succeed:

• High School diploma or equivalent
• At least one year of customer service experience or call center experience
• AS or BS degree a plus
• Ability to multi-task in a fast-paced environment
• Team oriented
• Ability to connect to modem/ internet
• Flexibility to work late shift and weekends
• Excellent verbal skills

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement.