Customer Service Representative II

Customer Service Representative II

Financial Record Services is part of Finance and Operations, under the CFO. The PPT Customer Service group is part of the Financial Record Services team.

Job Summary

Serves as contact for internal and external customers and responds to routine inquiries and needs. Resolves moderately complex issues and refers customers to appropriate personnel. Maintains records, details comments and complaints, and performs administrative duties.

Essential Functions

Contact for faculty, staff, students, vendors, and others. Responds appropriately to customer questions and issues; assesses needs and suggests solutions.

Troubleshoots and handles moderately complex inquiries and issues; refers customers to other departments when necessary.

Maintains accurate record of customer interactions and transactions; details all comments and complaints; tracks and gathers information.

Performs other general office and administrative duties.

Physical Effort

Little physical effort required. Must be able to sit for prolonged periods of time. May be required to carry up to 25 pounds occasionally.

Assignment Category: Full-time regular

Job Classification: Staff.Customer Service Representative II

Job Family: Administrative Support

Job Sub Family: Customer Service

Campus: Pittsburgh

Minimum Education Level Required: Associate's Degree

Minimum Years of Experience Required: 3

Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule: M-F 7:30AM to 4PM

Hiring Range: TBD Based Upon Qualifications

Relocation_Offered: No

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Required Documents: Resume, Cover Letter

Optional Documents: Not Applicable