Customer Service Representative

Customer Service Representative - Pharmacy Operations

Adecco Healthcare & Life Sciences is seeking Customer Service Representatives to support our client's Pharmacy Operations team. This position plays a key role in ensuring patients receive exceptional service, accurate medication deliveries, and compassionate support.

If you're detail-oriented, empathetic, and have strong communication skills, this is an excellent opportunity to launch or grow your career in healthcare support!

Location: Cary, NC

Pay Rate: $20.40/hour

Schedule: Monday - Friday | 11:30 AM - 8:00 PM

Type: Temp-to-Hire (based on performance and attendance)

Responsibilities:

• Handle inbound and outbound pharmacy calls to assist patients with refills, deliveries, and payment coordination.
• Provide accurate and timely information to patients, clinicians, and internal staff.
• Demonstrate empathy and professionalism in every patient interaction.
• Run medical claims, document call notes, and update patient profiles.
• Respond to inquiries about prescriptions, insurance verification, and billing.
• Identify and escalate adverse events (AEs) and product complaints (PCs) as needed.
• Collaborate with clinical staff and other departments to ensure smooth pharmacy operations.
• Maintain excellent attendance and meet all performance metrics.

Qualifications:

• High School Diploma or GED required; Associate degree preferred.
• 1+ year of call center experience (healthcare or pharmacy preferred).
• Strong computer and Microsoft Office skills.
• Excellent verbal and written communication abilities.
• Professional phone demeanor and strong attention to detail.
• Ability to show empathy and patience when working with patients.
• Medical terminology or pharmacy experience a plus.
• Medical claims experience preferred but not required.

Ready to join a compassionate team that's improving patient care every day?

Apply today through Adecco Healthcare & Life Sciences!

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay Details: $20.40 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled