Customer Service Representative

Customer Service Representative

We are looking for a dedicated customer service representative to join our team in Struthers, Ohio. This long-term contract position is ideal for someone with a background in manufacturing, metals, or industrial sales who thrives in a dynamic environment. In this role, you will be responsible for handling customer inquiries, managing orders, and ensuring smooth communication between clients and internal teams.

Responsibilities:

Respond promptly to customer inquiries and provide accurate information regarding aluminum extrusion products.

Process orders efficiently while ensuring all customer requirements are met.

Address customer concerns and resolve issues to maintain high satisfaction levels.

Collaborate with internal teams to coordinate and fulfill customer needs.

Enforce company policies and labor agreements consistently.

Adapt to shifting priorities and manage tasks effectively.

Maintain positive and attentive interactions with customers and colleagues.

Utilize Microsoft Office Suite and customer relationship management software to organize and track customer data.

Apply problem-solving skills to identify and resolve challenges in a timely manner.

Stay informed about manufacturing processes and technical terminology relevant to the aluminum extrusion industry.

Requirements:

Minimum of 1 year of customer service experience, preferably in manufacturing, metals, or industrial sales.

Strong verbal and written communication skills.

Ability to work both independently and collaboratively within a team.

Proficiency in Microsoft Office Suite and customer relationship management software.

Familiarity with manufacturing processes and technical terminology in the aluminum extrusion industry is a plus.

Demonstrated ability to adapt to changing priorities.

Positive attitude with a focus on customer satisfaction.

Excellent problem-solving abilities to address and resolve customer concerns efficiently.