Customer Service Representative

Customer Service Representative

Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus. With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like-minded individuals to help further our goal to enhance our communities through quality produce.

An amazing company culture!

Medical/Dental/Vision on the first of the month following hire.

ESOP (Profit Sharing) and 401(k).

Coverage under State Sick Leave.

100% Prepaid College Tuition for employees and their dependents.

Employee assistance program (EAP).

Potential 90-day performance-based raise

Yearly review with possibility of increase based on performance and tenure

Job Description

Schedule: Monday - Friday 2pm - 6pm

The Role: Customers Service Representatives are responsible for processing orders, handling complaints, and providing information about the various products and services the company provides for its customers. To address any customer needs, the team works closely with the Operations, Sales and Transportations departments on a daily basis.

Essential Responsibilities Include, but Not Limited To:

Provides timely and accurate information to incoming customer requests about order status and product details.

Processes customer orders/changes/returns according to established department policies and procedures.

Provides timely feedback to the company regarding service failures or customer concerns.

Partners with the sales team to meet and exceed customer's service expectations.

Qualifications

Required Skills and Experience:

Must know Ten Key by touch.

Must have basic understanding of MS Office, especially Outlook and Excel.

Must have a flexible working schedule.

Previous experience providing customer service via phone and email.

Ability to multi-task while recording accurate information.

Detail-oriented with attention to detail.

Preferred Skills and Experience:

Previous experience working with AS400.

Bilingual, particularly in Spanish.

Previous knowledge of the produce industry and varieties of produce.

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.