Customer Service Representative

Customer Service Representative

Our client, a leading technology solutions provider, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support Department supporting technical assistance and customer relations. The ideal candidate will have excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.

Location: Rio Rancho, NM

Pay Range: $19.59 hourly

What's the Job?

Respond independently to complex customer issues using standard protocols

Resolve difficult technical problems related to hardware and software from customer contacts and proactive notifications

Address service, product, technical, and customer-relations questions regarding features, specifications, and repairs

Proactively assist customers to prevent or reduce problem occurrence

Participate in projects, providing resolution and feedback based on analysis

What's Needed?

High school diploma or equivalent; some college preferred

Minimum of 5+ years of general experience or equivalent combination of experience and education

Superior written and verbal communication skills

Experience in customer-facing roles, remote support, or telephone support

Ability to diagnose hardware issues confidently to FRU level and train team members on new technologies

What's in it for me?

Opportunity to work in a dynamic and innovative environment

Engage in meaningful problem-solving and customer support activities

Collaborate with a diverse and talented team

Gain valuable experience in technical support and customer service

Be part of a company recognized for its diversity and ethical standards

Upon completion of waiting period associates are eligible for:

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!