View All Jobs 29848
Customer Service Representative
Own end-to-end order processing and customer inquiry resolution workflow.
Shakopee, Minnesota, United States
11 hours agoBe an early applicant
USA Jobs
Provides a centralized online platform for searching and applying to employment opportunities across the United States.
283 Similar Jobs at USA Jobs
Customer Service Representative
We are looking for a motivated and detail-oriented Customer Service Representative to join our team on a contract with potential for permanent employment. This role is based in Shakopee, Minnesota, and offers an excellent opportunity to contribute to the manufacturing industry by providing exceptional customer support. The ideal candidate will excel in handling inquiries, processing orders, and resolving customer concerns efficiently.
Responsibilities:
- Respond to customer inquiries regarding order status, delivery timelines, product specifications, and warranty information.
- Process and fulfill orders for stock products and accessories with accuracy and timeliness.
- Document customer interactions and complaints in the company's system, ensuring proper follow-up with relevant departments and providing updates to customers.
- Investigate and resolve issues related to mis-shipments, financial discrepancies, and product history.
- Handle special projects as assigned, ensuring deadlines and quality standards are met.
Requirements:
- Proven experience in customer service, administrative assistance, or a related field.
- Proficiency in using Excel, Word, and Salesforce.com to manage data and communications.
- Strong written and verbal communication skills with the ability to handle email correspondence and phone inquiries professionally.
- Familiarity with office administration tasks and phone systems.
- Typing speed of 45 to 60 words per minute with a high level of accuracy.
- Exceptional organizational skills and attention to detail.
- Ability to work effectively in a fast-paced environment while maintaining a customer-focused approach.
About USA Jobs
Provides a centralized online platform for searching and applying to employment opportunities across the United States.