Customer Service Representative

Journey Level Customer Service Representative

Put your customer service skills to work in a meaningful public service role with the State of Arizona - Arizona Department of Economic Security (AZDES), DBME. We are hiring Customer Service Representatives to support high-volume, public-facing state offices across Phoenix.

Employer: State of Arizona - AZDES (DBME)

Locations & Openings:

4635 S. Central Ave., Phoenix, AZ 85040 - 5 openings

5324 E. Washington St., Phoenix, AZ 85034 - 1 opening

4522 W. Indian School Rd., STE 4-9, Phoenix, AZ 85031 - 2 openings

Pay Rate: $16.00/hour

Schedule: Full-time, weekday business hours (varies by location)

Work Environment: High-volume public service offices

What's a typical day as a Journey Level Customer Service Representative? You will:

• Provide in-person and phone support to members of the public.
• Process applications for licenses, permits, registrations, and eligibility programs.
• Answer questions and explain policies, procedures, and program requirements clearly and accurately.
• Research policies and guidelines to resolve complex customer inquiries.
• Resolve service and billing issues, including refunds and account adjustments.
• Maintain accurate documentation of customer interactions and transactions.
• Determine service charges, collect payments, and perform daily cash reconciliation.
• Prepare and transmit daily deposits to the bank or state treasurer.
• Refer unresolved issues or grievances to appropriate departments as needed.

This job might be an outstanding fit if you have:

• Previous experience in customer service, public administration, or government services.
• Comfort working in a high-volume, public-facing environment.
• Strong attention to detail and ability to interpret policies and procedures.
• Experience with cash handling, reconciliation, or financial transactions.
• Professional verbal and written communication skills.
• Strong data entry, documentation, and recordkeeping abilities.

Work Environment & Expectations:

• Combination of in-person, phone, and computer-based work.
• Regular interaction with customers, including individuals in stressful or sensitive situations.
• Responsibility for accurate handling of financial transactions and public records.
• Adherence to confidentiality, compliance, and state service standards.

Why you'll love working with AZDES:

• Serve your community through public administration and government services.
• Gain experience within a respected State of Arizona agency.
• Stable weekday schedules and consistent hours.
• Opportunity to develop policy, compliance, and customer service expertise.

What happens next:

Once you apply, a recruiter will review your qualifications and contact you if your experience aligns with this opportunity. Even if this role isn't the perfect fit, joining the talent network keeps you connected to future State of Arizona roles.

Helping you discover what's next in your career is what we're all about-so let's get to work.