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Customer Service Representative
Coordinate patient orders and ensure compliant, timely delivery of medical supplies
Foster City, California, United States
Junior
11 hours agoBe an early applicant
USA Jobs
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Customer Service Professional
Our client, a healthcare company, is hiring 2-3 customer service professionals to join their team! If you have 2+ years of experience and enjoy creating and building relationships, apply today!
Key Responsibilities:
- Coordinate and accept all patient orders, ensuring financial and therapy qualifications
- Provide exceptional customer service with professional phone etiquette
- Review and qualify orders according to Medicare, Medi-Cal, and contracted payer guidelines
- Collaborate with clinical staff for complex patient orders
- Work with Distribution Manager to ensure timely deliveries and address service failures
- Support departments with strong communication skills and accurate documentation
- Monitor daily and weekly intake reports, open order reports, and participate in Performance Improvement activities
- Respond to customer complaints and track for quality improvement
- Support organizational goals, policies, and shipping processes for medical supplies
Requirements:
Required Skills and Competencies:
- Attention to detail, strong analytical and problem-solving ability
- Effective teamwork, oral and written communication skills
- Experience with inbound/outbound call management (call center preferred)
- Ability to maintain confidentiality and adaptability to changing environments
- Knowledge of Medicare, Medi-Cal, and private insurance highly desired; bilingual a plus
Customer Service Representative
Foster City, California, United States
Customer Success
About USA Jobs
Provides a centralized online platform for searching and applying to employment opportunities across the United States.