Customer Service Rep II

Contact Center Representative

Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills. As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.

We offer the flexibility to work remotely, hybrid, or on-site, allowing you to choose the work environment that best suits your needs. You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach. This full-time position includes a schedule of Monday-Friday from 8 AM to 5 PM. As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills and gain experience with electronic medical record technology. You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills. $1,000 Sign-on Bonus!

Essential Duties and Responsibilities:

• Schedule, reschedule, and cancel appointments.
• Document clear and concise messages and route appropriately.
• Appropriately transfers calls to other departments when required.
• Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
• Process refill requests accurately and effectively, according to guidelines.
• Conduct outreach calls on behalf of clinical departments.

Job requirements:

• High school diploma or GED required
• Minimum of 1-year customer service, administrative, or call center experience
• Excellent written and verbal communication skills
• Judgment and problem-solving skills
• Proficient in Microsoft Office Suite
• Bilingual fluency in Spanish/English preferred
• Knowledge of medical terminology and experience working with electronic medical record technology a plus

In addition to the opportunity to work permanently remote, hybrid, or on-site, we offer several career growth opportunities. Come join our team and make a difference in patient care!

EEO & Accommodation Statement: NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request.

Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement: NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

We strive to offer benefits that support you inside and outside of work. We offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!

Medical & Dental Coverage

Life and Disability Insurance

Privileges at Boston Medical Center for Providers

401(K) Retirement Plan

Educational Assistance

Flexible Spending & Transportation Accounts

Paid Holidays, Vacations, Sick and Personal Time

A Generous Staff Development Benefit

Excellent Malpractice Coverage

A Designated Medical Staff Office for Physician Support

Free Parking

And Much More...