Customer Service Rep

Customer Service Rep

Our client, a leader in the service industry, is seeking a Customer Service Rep to join their team. As a Customer Service Rep, you will be part of the Customer Support Department supporting the Service Coordination team. The ideal candidate will have excellent communication skills, proficiency in Microsoft Office, and strong organizational and interpersonal abilities, which will align successfully in the organization.

Location: Cypress, CA

Pay Range: $20.00

Shift: Monday to Friday, 7:00 AM - 4:00 PM

What's the Job?

• Handle incoming service requests via email and phone, creating and dispatching service tickets
• Coordinate scheduling of resources and support standard service agreements
• Work closely with project managers and customer service teams to ensure smooth operations
• Review technician notes to ensure tickets are completed accurately
• Evaluate service orders for costs and scope, and process invoices accordingly

What's Needed?

• High school diploma or GED required
• At least one year of dispatching and coordinating experience, preferably with fire dispatch experience
• Strong verbal and written communication skills
• Proficiency in Microsoft Office and SAP
• Excellent organizational and interpersonal skills

What's in it for me?

• Opportunity to work in a dynamic and supportive team environment
• Engage in meaningful work supporting critical service operations
• Gain experience with industry-leading technologies and systems
• Potential for professional growth within a reputable organization
• Be part of a diverse and inclusive workplace committed to excellence
• Upon completion of waiting period associates are eligible for:
• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!