Customer Service Rep

Customer Service Rep

At Parker's Industrial Process Filtration Division, we collaborate with our customers to offer filtration solutions for complex contaminant management issues. Our aim is to enhance product quality and safeguard critical equipment against maintenance issues and downtime.

The purpose of this position is to provide customer service support such as: order processing, tracking order status, work within designated CRM, telephone communications and internal communications with other departments. Responsible for the direction and oversight of assigned customer accounts. Interprets customer requests, monitors performance and delivery, investigates complaints.

Essential Functions Include, but may not be limited to the following:

• Primary interface to the customer for daily questions.
• Participate in customer meetings when necessary
• Communicate with internal and external customers by telephone, email and Salesforce
• Administer non-technical changes and expedite requests.
• Review and understand each customer purchase order.
• Assure price adjustments are implemented.
• Initiate purchase order (PO) review.
• Collect necessary information to process export licenses for shipping purposes.
• Process Return Material Authorizations (RMAs).
• Ensure technical questions are answered by the Business Teams.
• Responsible for ensuring obstacles preventing the entering of sales orders are resolved.
• Ensure logistics conditions are met in accordance with requirements.
• Complete special projects as assigned.
• Provide support to Demand Planners as required (i.e., web portals, customer forecasts, etc.)
• Review customer portals, incorporate PO releases, and changes in demand information.
• Adhere to the "I Am Parker" philosophy.
• Process credit/debit memos in an efficient & timely manner.
• Collect necessary documentation for new account setup after consultation with Business Team Leader.
• Provide professionally written correspondence to customers.

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay
• Career development and tuition reimbursement
• Additional benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Paid Time Off and 13 Company-Paid Holidays.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

Drug-Free Workplace

In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.