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Customer Service Rep
Serve as the first point of contact for tenants and resolve inquiries promptly.
Glendale, California, United States
Junior
16 hours agoBe an early applicant
USA Jobs
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Customer Service Representative
We are looking for a dedicated and personable Customer Service Representative to join our team on a contract basis in Glendale, California. In this role, you will serve as the first point of contact for tenants, ensuring their inquiries are addressed efficiently and with professionalism. This is a fully on-site position, offering an excellent opportunity to build connections and provide outstanding support in a dynamic environment.
Responsibilities:
- Respond to tenant inquiries via phone, providing accurate information and solutions.
- Direct tenants to the appropriate departments based on their needs and concerns.
- Maintain up-to-date knowledge of property management systems and processes.
- Deliver exceptional customer service by addressing issues promptly and professionally.
- Collaborate with team members to ensure seamless communication and client satisfaction.
- Utilize technology effectively to manage tenant records and track interactions.
- Build positive relationships with tenants to foster trust and reliability.
- Handle sensitive information with discretion and maintain confidentiality.
- Assist in resolving tenant complaints while adhering to company policies.
- Ensure all communication aligns with company standards and enhances tenant experience.
Requirements:
- Minimum of 1 year of experience in customer service or related roles.
- Familiarity with property management operations, including residential and commercial properties.
- Proficiency in using Yardi software or similar property management systems.
- Strong verbal and written communication skills.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Friendly and outgoing personality with a commitment to providing excellent service.
- Tech-savvy with the ability to quickly learn and adapt to new systems.
- High level of professionalism and attention to detail.
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Provides a centralized online platform for searching and applying to employment opportunities across the United States.