Customer Service Professionals

Customer Service Professional

Our client, a leader in customer support services, is seeking a Customer Service Professional to join their team. As a Customer Service Representative, you will be part of the Customer Support Department supporting customer inquiries and order management. The ideal candidate will have excellent communication skills, a proactive attitude, and a strong commitment to customer satisfaction, which will align successfully in the organization.

Location: Fairfield, OH

Pay Range: $22.52 per hour

What's the Job?

Respond promptly and professionally to customer inquiries via phone, email, and other channels

Understand customer needs and concerns through effective communication

Collaborate with team members and seek assistance when needed to resolve issues

Recommend solutions independently or in partnership with field representatives or managers

Perform item look-up, sourcing, and order placement with or without support from the Field Sourcing team

What's Needed?

Professional demeanor and strong customer service orientation

Excellent verbal, written, and listening communication skills

High attention to detail and commitment to quality

Ability to resolve basic issues independently or with peer support

Proficiency in systems such as Salesforce.com, Compass, IT Suite, ERS, Microsoft Office, Zilliant/P2P, Uniscore/SFD/VOS

What's in it for me?

Opportunity to develop valuable customer service skills

Work in a supportive and collaborative environment

Potential for professional growth and learning

Engage in meaningful work that impacts customer satisfaction

Competitive pay rate of $22.52 per hour

Upon completion of waiting period associates are eligible for:

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.