Customer Service Outfitter

Customer Relations Associate

The Customer Relations Associate performs various customer service activities, including greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, and providing information and direction to customers.

Essential functions include securing all firearms brought into the store with trigger locks, checking in all vendor representatives, completing the necessary visitor log information and controlling visitor badges, supporting a strong commitment to world class customer service, and ensuring a pleasant and productive shopping experience for all customers.

The associate also greets all customers as they enter the store in a friendly and outgoing manner, handles customer's merchandise returns, completes refund/exchange paperwork, sorts returns by category and returns to the proper area, sells appropriate hunting and fishing licenses, handles and administers all incentive and reward programs, remains product knowledgeable, remains aware of advertised sales, keeps the work area clean, neat, and well stocked with supplies, follows all company policies and procedures, and provides a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based on this analysis, and promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.

All other duties as assigned.

Experience/qualifications include a minimum degree required: high school diploma or equivalent experience. Knowledge, skills, and abilities include the ability to calculate figures such as discounts and make change to customers, ability to communicate in a friendly and professional manner to our customers and other associates, ability to establish and maintain effective working relationships with management, coworkers, and customers, and ability to operate computerized point of sale register system.

Travel requirements: N/A

Physical requirements include constantly standing and/or walking during shift, constantly communicating with others to exchange information, constantly repeating motions that may include the wrists, hands, and/or fingers, occasionally ascending or descending ladders, stairs, ramps, etc., occasionally working in low or high temperatures, occasionally working in noisy environments, and light work that includes constantly lifting and moving objects up to 20 pounds, occasionally moving and lifting objects up to 100 pounds or more (utilizing a team lift as needed).

Independent judgment: Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Part Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us.