Customer Service Outfitter

Customer Relations Associate

The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.

Essential Functions include securing all firearms brought into the store with trigger locks, checking in all vendor representatives, completing the necessary visitor log information and controlling the visitor badges, and supporting a strong commitment to world class customer service and ensuring a pleasant and productive shopping experience for all customers.

The role also involves greeting all customers as they enter the store in a friendly and outgoing manner, handling customer's merchandise returns, completing refund/exchange paperwork, sorting returns by category and returning them to the proper area, selling appropriate Hunting and Fishing Licenses, handling and administering all incentive and reward programs, remaining product knowledgeable, remaining aware of advertised sales, keeping work areas clean, neat and well stocked with supplies, following all company policies and procedures, and providing a legendary experience for every customer, every time by assisting customers in making buying decisions.

Experience/Qualifications include a minimum degree of a high school diploma or equivalent experience. Knowledge, skills, and abilities include the ability to calculate figures such as discounts and make change to customers, communicate in a friendly and professional manner to customers and other associates, establish and maintain effective working relationships with management, coworkers and customers, and operate a computerized point of sale register system.

Travel requirements are not applicable. Physical requirements include constantly standing and/or walking during shifts, constantly communicating with others to exchange information, constantly repeating motions that may include the wrists, hands and/or fingers, occasionally ascending or descending ladders, stairs, ramps, etc., occasionally working in low or high temperatures, occasionally working in noisy environments, and light work that includes constantly lifting and moving objects up to 20 pounds, occasionally moving and lifting objects up to 100 pounds or more (utilizing a team lift as needed).

Independent judgment is required to perform tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Part Time Benefits Summary includes discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions, dental, vision, voluntary benefits, 401k retirement savings, paid holidays, paid vacation, Bass Pro Cares Fund, and more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.