Customer Service Lead

Customer Service Lead

Location: Denver, CO

Schedule: Mon-Fri 8AM-5PM, Sat 9AM-3PM (5 days/40 hrs/week)

Contract-to-Hire (3 months)

About the Role

We're looking for a bilingual (Spanish/English) Customer Service Lead to oversee our Slab Desk Will Call area. This is a hands-on leadership role where you'll guide a team, support walk-in customers, and ensure smooth operations across departments.

Key Responsibilities

Lead and support the Slab Desk CSR team to meet quality and efficiency goals

Act as the escalation point for team and customer issues

Assist walk-in customers, answer calls, and respond to emails/faxes

Handle tile order data entry using internal systems and Excel

Collaborate with showroom, warehouse, and order desk teams

Deliver exceptional customer service and post-sale support

Must-Have Qualifications

1+ year in a management or lead role (retail experience welcome!)

Strong face-to-face customer service skills

High school diploma or GED

Basic Excel and data entry skills

Bilingual in Spanish and English

Nice-to-Haves

Experience with tile or construction materials

Why Join Us?

Team-oriented environment with industry training

Professional setting with customer-facing responsibilities

Opportunity to grow into a permanent role

Work in a dynamic space with direct customer impact

Work Environment

Office-based with occasional customer escort to slab warehouse

Professional appearance required (no visible tattoos)

Pay and Benefits

The pay range for this position is $23.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Denver, CO.

Application Deadline

This position is anticipated to close on Oct 3, 2025.