Customer Service Lab Rep - Specimen Processor

Customer Service Lab Representative - Specimen Processor

Work location: Texas Health Physicians Group- 251 Westpark Way, Suite 212 Euless, TX 76040

Work Hours: Full Time - Nights, 40 hours, Monday through Friday, 7:30pm - 4:30am

Laboratory Department highlights:

• Team based environment
• Workplace culture second to none
• Great benefits/ 401k / PTO
• We operate on lean principles and rely heavily on team atmosphere and individual performance
• Highly engaged Laboratory management

Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex.

THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise have helped create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work.

Qualifications - External

What you'll need:

High School Diploma or equivalent is required.

Six (6) months of customer service experience or six (6) months experience in a high-volume testing laboratory and data entry experience are required.

Familiar with basic medical and laboratory terminology is preferred.

Knowledge of appropriate lab and regulatory guidelines including, but not limited to: CLIA, CAP, CLSI (NCCLS), Texas Department of Health, EPA regulations regarding regulated waste disposal.

Knowledge of spreadsheet software such as but not limited to: Excel.

Excellent communication and interpersonal skills.

What you'll do:

Answers the main lab line and provides customer service assistance to the caller. Document all calls on appropriate log.

Research problem orders from the night before and provides necessary corrective action. Documents all actions taken on problem log.

Pull samples for add-on testing and ensure proper paperwork is received.

Additional perks of working for Texas Health:

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan forgiveness as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.