Customer Service Coordinator

Customer Service Representative

Come work with us! Savage has been designated by USA Today as a Top Workplace and also received recognition as a Military Friendly Employer and a Top Company for Women to Work For in Transportation.

Military Veterans and Reservists are encouraged to apply.

These are just a few of the benefits you can expect from working with Savage:

We provide Uniforms & PPE (laundering included)

$200/year steel toe boot allowance

Paid Holidays

Profit Sharing

Excellent benefits including medical, dental, vision, and 401(k) with match

Position Overview

As the Customer Service Representative, your primary responsibilities will consist of providing administrative support to the Operations Manager and team. You will provide all data entry into financial and rail related systems to provide timely and accurate information for management's review.

Here Is What You Will Be Doing

Manage customer orders and inventory systems, answer phones and assisting with customer needs

Accountable for all office functions by maintaining control of ability to meet customer expectations

Monitor Emails throughout day for order status changes/additions, other customer needs

Enter customer orders and railcar shipments in Savage systems inventory and have verified prior to railcar/truck arrivals by another employee

Faxing/emailing of Bill of Ladings to customers and designated parties (as required)

Prepare documentation for truck arrivals and departures (Bill of Lading, Truck Arrival Checklist), contact carriers to schedule pick up times, inform customers of impacts to deliveries

Prepare load schedule for next day's loads, ensure all railcars' Inbound and Outbound inspections are completed before filing

Provide Safety Briefing to new drivers, vendors and visitors, follow company/customer policies and procedures (i.e. internal controls, record retention, verifications, etc.)

Requirements Of A Successful Customer Service Representative

Knowledge of Fundamentals of Customer Service

Knowledge of MS Office Suite to include Word, Excel, and Power Point, principles and practices of organization, planning, records management, research, and general administration

Able to follow written and/or verbal instructions with minimal supervision

Conducts themselves in a professional manner at all times

High School Diploma or GED equivalent

Here Are Some Of The Physical Requirements For This Role

Coordinator will work on-site

Must be able to sit for long periods