Customer Service Coordinator

Customer Service Coordinator I

Join our Customer Service team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere every day. Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Customer Service Coordinator I, Osprey Department: Customer Service for Osprey

Work Location: Chambersburg, PA, Cortez, CO, Hybrid (work 3 days onsite)

Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

What you will be doing:

• Audits, prepares, and processes manual, EDI, and internet orders from our B2B customers (i.e. resellers and product dealers).
• Ensures customers expectations are met and enforced by the Warehouse, Credit, EDI, and the Marketing Departments.
• Fulfills the sales business needs by accurately processing sales orders in the most efficient and cost effective way, while maintaining customer expectations and demands.
• Processes manual, EDI, and internet orders.
• Maintains customer records to include: price lists, shipping addresses, and cross references.
• Communicates order information with the customer and/or Sales Representatives via phone calls and e-mails and responds to requests internally and externally.
• Monitors sales orders to ensure they are processed to the warehouse in the specified timeframe.
• Tracks shipments to ensure timely delivery by our carriers.
• Monitors inventory levels to ensure all inventory and products are available.
• Reviews scorecards for performance and tracking improvement.
• Reviews and researches ded