Customer Service Coordinator

Customer Service Representative

Grow Your Career with Savage!

Savage is a global provider of supply chain infrastructure and logistics solutions with more than 200 locations across the United States, Canada, Mexico and Saudi Arabia. Since we were founded in 1946, we've grown from a small family business to an international company with more than 4,000 team members. We're proud to be recognized as a Military Friendly Employer and a Top Company for Women to Work in Transportation. Savage is a place where your growth is supported and your impact matters. Join us and do things you never dreamed possible.

These are just a few of the benefits you can expect from working with Savage:

• Dynamic team environment!
• Starting wage $20.00 per hour
• Paid Holidays
• Profit Sharing
• Excellent benefits including medical, dental, vision, and 401(k) with match

Position Overview:

As the Customer Service Representative, your primary responsibilities will consist of providing administrative support to the Operations Manager and team. You will provide all data entry into financial and rail related systems to provide timely and accurate information for management's review.

Here is what you will be doing:

• Manage customer orders and inventory systems, answer phones and assisting with customer needs
• Accountable for all office functions by maintaining control of ability to meet customer expectations
• Monitor Emails throughout day for order status changes/additions, other customer needs
• Enter customer orders and railcar shipments in Savage systems inventory and have verified prior to railcar/truck arrivals by another employee
• Faxing/emailing of Bill of Ladings to customers and designated parties (as required)
• Prepare documentation for truck arrivals and departures (Bill of Lading, Truck Arrival Checklist), contact carriers to schedule pick up times, inform customers of impacts to deliveries
• Prepare load schedule for next day's loads, ensure all railcars' Inbound and Outbound inspections are completed before filing
• Provide Safety Briefing to new drivers, vendors and visitors, follow company/customer policies and procedures (i.e. internal controls, record retention, verifications, etc.)

Requirements of a successful Customer Service Representative:

• Knowledge of Fundamentals of Customer Service
• Knowledge of MS Office Suite to include Word, Excel, and Power Point, principles and practices of organization, planning, records management, research, and general administration
• Able to follow written and/or verbal instructions with minimal supervision
• Conducts themselves in a professional manner at all times
• High School Diploma or GED equivalent

Here are some of the physical requirements for this role:

• Coordinator will work on-site
• Must be able to sit for long periods

Savage is an Equal Opportunity Employer and maintains a drug-free workplace