Customer Service Agent - IDA

Customer Service Agent

SkyWest Airlines is the career destination for more than 12,000 professionals who are literally "going places" with their careers.

SkyWest offers the best careers in the regional airline industry. SkyWest, Inc. was named one of "America's Best Employers" by Forbes in 2022 and is committed to providing outstanding career opportunities for every team member.

While our business reputation is based upon our stability, operational and fiscal savvy, the true essence of SkyWest's success has always been our people. We operate in a customer-focused, team-based environment and provide limitless opportunities for dedicated individuals to move their careers in positive directions. Bring your positive attitude, skills and commitment to the SkyWest team and take your career to new heights!

Primary Job Duties

As a Customer Service Agent, you will provide excellent front-line service to our passengers.

Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, assist customers that arrive without their luggage, and re-book passengers all in a prompt and friendly manner

Assist special needs passengers and resolve customer complaints

Communicate clearly with ground personnel and flight crews

Calmly handle situations such as cancelled and delayed flights

Other duties as assigned

Minimum Requirements

We are looking for individuals with a passion for customer service, especially within the airline industry! SkyWest Customer Service Agents come from a wide range of backgrounds, education, interests, and experience. To apply, you only have to meet the following criteria:

18 years of age or older

Possess a valid unrestricted state-issued driver's license

Have a High School Diploma or GED

Pass a pre-placement background check and drug screen

Legally authorized to work in the United States for any employer without sponsorship

Ability to lift 50 lbs. with or without reasonable accommodation

This position requires a flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays

Part-time and full-time positions may be available

Starting at $14.50 an hour

Please complete the on-line application. Qualified applicants will be contacted.

Physical and Other Requirements

This is not a Department of Transportation safety-sensitive position

Please complete the online application. Top applicants will be contacted for an interview. This job posting may have a video interview requirement. Please monitor your email and junk folder for additional instructions.

SkyWest is committed to maintaining a working environment of satisfying employment and mutual respect for all of our employees, regardless of race, color, national ancestory, sex, sexual orientation, gender identity, marital status, national origin, religion, medical condition, disability, pregnancy, age or military status. We have specific training plans and programs in place to maintain such an environment.