Customer Service Agent

Inbound Customer Service Superstar

Join the DVS Team as an Inbound Customer Service Superstar! Are you ready to make a difference and enjoy what you do every day? Disabled Veteran Solutions (DVS) is searching for enthusiastic Inbound Customer Service Agents to support our amazing government-based contracts in security, health & human services, and state benefits.

At DVS, communication and customer care are everything - and as part of our team, you're the hero who makes each caller's day better! Start Date: April 6th 2026. Your first 2 weeks are training.

What You'll Do

• Answer inbound calls and be the friendly, positive voice customers look forward to hearing.
• Troubleshoot tech issues, helping callers with basic equipment navigation and opening support tickets.
• Schedule appointments at designated locations.
• Document calls thoroughly, including questions, complaints, and resolutions.
• Make follow-up calls to keep customers informed.
• Deliver friendly, fast, professional service every time.

What You Need

• Remote-ready setup: Reliable high-speed internet, ability to troubleshoot basic tech issues, and a private workspace.
• Equipment: Computer and monitor provided by DVS, and USB-wired headset provided by you.
• Education: High school diploma or GED required; advanced education a plus.
• Credentialing: Ability to complete an extensive credentialing and background check process.
• Communication skills: Clear, confident, and able to build rapport quickly.

Schedule: Training 9:00a - 4:30p - Regular M-F 9:30a - 6:00p & Sat 8:00a - 12:00p Eastern Standard Time. Bilingual (English/Spanish) is a huge plus!

Why You'll Love Working at DVS

At DVS, we honor Veterans and Military Families by providing meaningful, respectful employment. You'll be recognized and rewarded for your performance in a supportive environment that pushes you to grow. We also offer development opportunities so you can explore other roles and elevate your career.

About Disabled Veteran Solutions

Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing. As a Service-Disabled Veteran Owned Small Business (SDVOSB), we're dedicated to excellence, adaptability, and exceeding client expectations. A pre-employment drug screening and criminal background check are required prior to employment.