Customer Service Agent

Customer Service Agents And/Or Dispatchers Needed

This position has a built-in promotion program that will allow you to earn two raises in your first six months!

What you will do:

• Our Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens.
• You will learn about the dispatch operator role and standard operating procedures through our paid training course.
• Once on the job, you will place the necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties.
• Part of your job will be to properly document what happened and how you handled this situation within the system and make sure you followed all the appropriate steps.

How you will do it: As an Emergency Dispatch Operator, you will participate in a five-week training program. We provide a fun and interactive learning environment. You will learn about the role and the great opportunities within our company, what is expected of you, and how we monitor your performance and work together through the training classes so that you can be a successful Emergency Dispatch Operator. You will also be automatically enrolled in our Completion Bonus Program, where you will be able to earn three bonuses in your first year!

What we look for: Required:

• High school diploma or GED preferred
• Must be 18 years old
• Multiple shifts available
• Minimum of six (6) months of customer service experience; one year or more call center experience preferred
• Excellent communication skills
• Able to type between 20 - 25 wpm
• Basic knowledge of computer applications