Customer Service Advocate II

Call Center/Customer Service Representative

Training - 8 weeks (4 weeks classroom and 4 weeks hands on)

Training schedule - Monday-Friday, 8AM-4:30PM

Can't miss more than 8 hours during training.

After training schedule - Monday-Friday, must have availability between 8AM-6PM.

This is a call center/customer service with a heavy call volume.

Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.

-60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.

-15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.

-10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.

-10% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.

-5% Assist with the training of new employees and cross training of coworkers.

Additional Skills & Qualifications:

Required Education: High School Diploma or equivalent

Required Work Experience: 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.

Preferred Education: Associate degree

Preferred Work Experience: 3 years of customer service or call center experience.

Experience Level: Entry Level

Pay and Benefits: The pay range for this position is $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Columbia, SC.

Application Deadline: This position is anticipated to close on Oct 8, 2025.