Customer Service Admin - DC Afternoons

Customer Service Admin - DC

Come join our Fostoria, OH facility where we manufacture products such as A&H Baking Soda, A&H Cat Litter, and A&H Unit Dose Detergent!

Working hours are Monday - Friday 3:00 p.m. - 11:00 p.m.

Role Summary

This position will interact with carriers, the Shipping Office and warehouse personnel to insure the efficient flow of orders to customers in a high volume, fast paced distribution environment.

Duties And Responsibilities (*denotes essential job functions):

• Responsible always for promoting a safety culture and awareness within their area of responsibility.
• Process order pick lists in SAP.
• Allocate orders in WMS (Warehouse Management System) in a timely fashion.
• Allocate and sort orders based on specific customer and carrier requirements.
• Identify product issues and communicate to Inventory Control Group.
• Resolve and document substitution and potential order cut issues with Inventory Control Group, Corporate customer service and planners.
• Print bills of lading.
• Coordinate all carrier appointments using Blue Jay and update the WMS/SAP systems as necessary.
• Manage the customer service window, dealing with multiple carriers in proper load assignment, processing paperwork and Bills Of Lading and issue resolution.
• Coordinate rush orders with Corporate customer service, planners, and warehouse personnel.
• Resolve transportation issues with carriers and Corporate transportation department.
• Bill orders daily upon shipment verification from the warehouse.
• Process shipping documents by keeping detailed records and utilizing the filing system effectively.
• Prioritize orders for picking.
• Run and publish appropriate reports as necessary
• Active participation in process improvement teams and continuous improvement efforts.
• Working with the Old Fort Facility and sister facilities on inbounds using Fourkites and other means of communication.
• To work as a Team with all functions of the Distribution Center.
• Other projects and duties as assigned.

Minimum Education, Training, And Experience Requirements:

High school diploma required

Prefered Education, Training, And Experience Requirements:

Associate degree or vocational certificate preferred.

1-3 years proven experience in a high-volume distribution environment preferred.

Knowledge, Skills, And Abilities:

Excellent interpersonal skills - ability to build positive relationships at all levels of the organization

Excellent communications skills - ability to communicate clearly and concisely in multiple media - verbal, written, etc. Must have ability to communicate clearly in English - verbal and written.

Excellent organizational/time management skills.

Ability to prioritize work assignments in a fast-paced work environment, calm under pressure and flexibility to adapt to changing schedules as appropriate.

Strong customer service skills, ability to deal with the external public (carriers).

Strong computer skills (SAP, WMS, and MS Office Suite).

In-depth knowledge of distribution operations, including equipment, materials, workflow, etc.

Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals With Disabilities.