Customer Service Representatives

Customer Service Representative

Work Location: Onsite only - Wilkes Barre, PA

Pay Rate: $15.00 - $16.99/hour

Training: Monday-Friday | 9:00 AM - 5:30 PM EST

Start Date: October 31, 2025

Schedule After Training: Hours vary between 7:00 AM - 5:30 PM EST (Mon-Fri, with some Saturdays)

Position Overview

We are seeking a Customer Service Representative to support patients, referral sources, and healthcare providers. This role requires excellent communication skills, strong attention to detail, and the ability to manage insurance verification, order processing, and patient inquiries efficiently.

Effective Delivery Of Services (40%)

Respond to phone inquiries and orders from homecare patients and referral sources.

Provide information on equipment, supplies, and services.

Assist walk-in patients with selecting equipment and supplies.

Order Processing (30%)

Prepare patient paperwork and verify insurance/payment methods.

Complete documentation accurately to support billing, data entry, and accounts receivable.

Perform data entry and distribute paperwork as needed.

Coordination Of Services (10%)

Arrange delivery, set-up, and pick-up of equipment and supplies.

Ensure timely scheduling with appropriate personnel.

Documentation (10%)

Maintain accurate patient files and referral source data.

Customer Satisfaction (10%)

Resolve patient complaints by identifying issues and coordinating corrective action.

Qualifications

High school diploma or GED required.

Strong customer service and computer skills.

Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus.

Understanding of insurance concepts (drug cards, major medical, per diem coverage, government/patient assistance programs).

Must have strong attention to detail, problem-solving, and analytic skills.

Comfortable with call monitoring and performance tracking.

Additional Information

Work Location: Fully onsite; remote work may be considered later based on performance (not guaranteed).

Transportation: Public bus access is available near site; candidates must verify bus schedules.

PTO: No pre-scheduled PTO allowed during the first 6-8 weeks.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay Details: $15.00 to $16.99 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled