Customer Experience Specialist

Customer Experience Specialist - Saginaw, MI

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

We are A Company Culture Devoted to Innovation & Improvement

AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

Education Requirements:

High School Diploma or equivalent

Work Experience Requirements:

0-2 years related work experience.

Excellent verbal and written communications skills and organizational skills.

Job Duties:

Manage open order flow.

Expedite and facilities special delivery requirements.

Contract review

Maintain customer contract database.

Prepare and submit formal quotation directly to internal inside sales representative.

Experience working with an ERP system (P21 or similar)

Experience with MS Office (Word, Excel)

Must be detail-oriented and able to work in a team environment.

Position: Full-time

Work Hours: 8AM-4:30PM, Monday-Friday

Benefits:

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

We are an AA/EEO/Veterans/Disabled employer.