Customer Experience Business Lead

Customer Experience Business Lead

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to provide options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with auto dealers, or supporting the company from its corporate offices, you will enjoy a nurturing, invigorating and positive work environment.

We offer individually tailored compensation packages with competitive salary and benefits, plus training and development opportunities, team member recognition and awards, and so much more.

As an equal opportunity employer, we're committed to hiring talented people, including veterans and military family members, who share our commitment to deliver outstanding customer service where we value our people, performance and service by exhibiting a Culture of Excellence.

College degree or equivalent work experience in related fields.

Ten (10) years of relevant experience in customer service, operations, or technology with a minimum of eight (8) years in technical work related to operational solutioning.

Experience with process documentation and optimization.

Experience managing large-scale, enterprise-wide projects.

Ability to manage customer needs and expectations based on asks.

Capable of documenting proposed technical solutions and high-level requirements to meet the business ask.

Advanced communication, collaboration, and influencing skills, with the ability to work effectively with other team members, cross-functional teams, and external partners.

Exceptional analytical and problem-solving skills, with the ability to use data and insights to drive decision making and action.

Highly adaptable and flexible, with the ability to thrive in a fast-paced and dynamic environment.

Exeter Finance LLC is an Equal Opportunity Employer.

Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons.

112,200.00 USD-$154,050.00