Client Services Consultant II - NA North

Administrative Support And Customer Service Representative

Provides administrative support and customer service to National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship.

Key Responsibilities:

• Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
• Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
• Leads and participates in both customer- and internal-facing presentations and meetings.
• Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
• Participates in client account audits and strategic planning process.
• Partners with Financial team in completion of client reports; analyzing results and identifying trends.
• Leads and coordinates implementation of the addition of MetLife products on a basis.
• Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.
• Maintains awareness and knowledge of MetLife's and competitors' products and trends.
• Perform other related duties as assigned or required.

Essential Business Experience and Technical Skills:

Required:

• 3-5+ years of relevant experience in relationship driven client services
• Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)
• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
• Ability to balance client expectations with MetLife capabilities
• Self-motivated to learn more about the business and is proactive in personal development
• Optimized day-to-day processes to maximize efficiency while maintaining high quality and accuracy
• High school diploma or equivalent required

Preferred:

• Knowledge of Group Benefits core products including Life, Disability, and/or Dental

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.