Client Service Representative At VCA Ark

Client Service Representative

VCA Ark Animal Hospital is seeking a full-time Client Service Representative for our receptionist support team. Come join our growing animal hospital with four veterinarians!

We are proud to be AAHA Accredited, and we're committed to practicing gold-standard medicine while prioritizing our patients' emotional well-being. If you thrive in a culture of excellence, patient advocacy, and continued learning, this could be the perfect next step in your veterinary journey.

Summary: Our Client Service Representatives act as a liaison for our large clientele base by providing services information, answering questions, and resolving any problems that may arise with accuracy and efficiency. The ideal candidate should be passionate about maintaining meaningful relationships with our clients and their pets by providing quality customer service.

Responsibilities include:

• Warmly greet clients and coordinating their appointments during check in and check out
• Maintain cleanliness of lobby
• Process payments and reconcile daily transactions
• Manage a multi-line phone system
• Appointment scheduling
• Various administrative tasks, such as composing emails and sending faxes, processing medication refills, submitting insurance claims, and more

Qualifications include:

• Energetic, personable and people-oriented
• Task-oriented with attention to detail
• Strong communication skills, both verbal and written
• Professional phone demeanor
• Ability to stand comfortably for sustained periods of time
• Ability to lift 20lbs
• Basic computer skills
• Ability to work comfortably in a fast-paced environment
• Previous experience in a veterinary clinic is a plus!

Shift: Full-time with rotating Saturdays.

Wage: $18/hr - $20/hr based on experience

We are proud to have a rewarding workplace environment that offers benefits. Our benefit package includes medical, dental, and vision insurance, as well as PTO, sick time, paid holidays, 401k, uniform allowance, and a generous employee discount for veterinary services to use for personal pets.

To Apply:

Please submit a current resume

Cover letters are encouraged

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com